— Help —
Returns & Exchanges
A 30-day no-questions-asked return window. Free pickup. Instant refunds to source.
Eligibility
Most products are eligible for return within 30 days of delivery. Products must be unused, in original packaging, and in resaleable condition.
How to return
Open your VCASE account → Orders → Request return. We arrange free pickup within 48 hours from your saved address.
Refunds
Refunds are processed instantly to UPI / wallet. Card refunds reflect in 5-7 business days depending on your bank.
Exchanges
Exchanges are processed as a return + new order to maintain transparent transaction records.